We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
Buy with confidence using the world’s most popular and secure payment methods
When I arrived in my Mexican country, I was charged extra charges for emails from Mexico (SEPOMEX)
The product arrived before the said date and in perfect condition, store recommended
All good except the shipment I had to go through it to the Post Office apart that they charged me customs taxes in order to receive it. .. The supplier must report customs costs before giving a price but from then on everything ok
I will like to thank the store for delivered the phone on time beyond imagination. the package was good , . it was a heavy phone. thank you
The cell phone arrived well packed with a monstrous look now to prove that what I did not like was paying 1050.00 for customs tax that they did not mention
Arrived 3 weeks earlier than estimated, I'm trying it VDD is very well worth it
Good phone, it promises that the battery will last 7 days but only lasts 3 with not very continuous use, the night vision works well and the processor is very good, the storage same
Product as described, very nice I loved it already been 3 hours downloading applications and I only consumed battery 3%, arrived in the middle of the stipulated time, widely recommended
I recommend it quite people EEEEEE I am mega excited oooooooo is a beast!!
Relatively fast delivery, packaging carefully,'ll pro shop next time
The cell phone is large and heavy, but, with everything it brings is worth it, it is double chip and comes for SD card and comes with its charger.
Item was securely packed and arrived to me safely. Totally satisfied with the phone, Thank You Seller.
At first I was afraid of the product, but after what I asked and used the phone in general excellent on its terrible specifications and then asked for two phones v30 and v max for my friend and Marketing for the phone everyone around me liked the device, thank you company doogee I am grateful to you and I hope to open your agency in the Arabian Gulf, I do not think there is a
Arrived in mayor, took another 4 months to arrive, guilty of this was selling or hindered the sent of the product was a bigger fight to send pay value X he wanted me to pay another amount in addition to the one that pays very bad character the store. I do not recommend the store to anyone. way that was treated by selling was horrible
I've got it and love it
Great device more took 68 days and I was taxed in real 600
It takes me a little longer to arrive 6 days more to be presisos if you are like me and you do not know what happens with the customs tax where you pay it or whoever charges it does not take precounts in Mexican emails in the delivery give you a payment order and I think about going if you can get it for a renowned parcel, it seems to me that you pay for the customs fee, why they deliver it to you as soon as the product is completely satisfied, the box arrives in little mistreated but the product intact very good team I recommend it to the 100
Exelent cellular material I like perfect design, the responsible delivery on time ahead of schedule of course I need to explore more but I like Thanks only the surprise is missing and the rotation case does not appear.
The goods arrived quickly, thank you very much. I have long wanted such a phone for myself with a powerful battery. Thank you for your excellent work. I was very satisfied as a buyer.
Was very eager to receive the phone, but unfortunately in customs clearance did not let the product enter the country.
This phone was requested from Algeria. The connection was in a short time. It features an excellent battery that does not need to charge the phone for many days. The camera is also good, but it it's a good phone.
The child is very satisfied with the phone, really charged and uses it for a week. Filmed the video under water, for this the side button is adjusted, because The sensor under water does not work. After shooting under water, you need to blow out the speakers and turn on loud music and the sound will be restored in a couple of minutes. In terms of speed is not inferior to the flagship from Samsung. The Internet is really fast, either from SIM or from Wi-Fi.
Great store .. More federal revenue did not let product in Brazil
Arrived before the agreed time and in good condition
Everything is fine, I reached Moscow in a month.