We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
Buy with confidence using the world’s most popular and secure payment methods
Very excellent I would recommend it
An excellent phone for its money works quickly to eat all languages and the store's services are excellent, delivery is fast two weeks before Latvia.
This is a store who will not hesitate to lie and cheat. I suggest beware of him, not reliable at all.
Bad chineses product Poor software
Very good product
Great product and recommending this store. Phone is excelent value for money, shipping was good and gifts are very thoughtful. Only minor problem is with earphones (only right one is working). Overall I am recommending everything.
Great, phone. For a pensioner the very thing! The store is great, sent it instantly, and also took the video when packing. I will order more!
The product does not arrive in Brazil with 15 days as described in the announcement, it took 1 month to arrive and without much tracking information. As well as being taxed by customs to be released for delivery.
excellent!
Phone works, everything is fine. Kit as specified.
Arrived in 30 days, the box was opened, the phone is cool with two screen films, cord, charging, earphone, transparent case, maybe who knows where to buy this phone case without a camera cut?
i was surprised it worked in my area because i didnt entirely have high hopes for it. its faster than most androids in this price range if youre worried about that. if you want to use the t9 keyboard, youll have to install an app or else you'll be using gboard which is on screen. able to install all android apps. love this phone.
The phone works well, it's the right thing for the baby.
Thanks everything works perfectly!
All very fast delivery
The product is great, it is fine
I order 2 times, just like last time everything works perfectly, thanks to the store, it came to Kyrgyzstan in about 30 days
Everything came well, works fine, thanks for the protective glass, charger and earphone. Advise store
good phone and practical, original and smooth android software
great phone
it's a amazing phone.
Great phone. I have the f21 as well and the Qin products are good. This store is awesome, they communicate great and shipping is very fast. Thank you and I will buy from you again.
Excellent store product great worth buying everything in Hebrew full with Google Flay
Phone
Beutifull phone thanks for the headphone and charger