We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Very good phone I recommend it and it does not take long to arrive
I received the order. Fast delivery without delay store well done
It’s not the first time that i buy a smartphone from this store, it works at 100% as always. Shipping was very fast.
Device arrived within the stipulated time, I had no problem. Highly recommend the store.
Everything perfect so far. It took almost 2 months to arrive because everyone knows about Brazil's Customs problems for a few months now. I was taxed at R$ 385,00, but it was still very worthwhile. The smartphone doesn't even seem to be used, without details and even sent a protective case.
Phone is super as new or new. Delivery as stated. Thank you very much for your work!!!
Original and very beautiful cell phone I bought in pink color, I bought with charger, I was taxed in real 318,00, it took a long time to arrive because of customs, they declare a very low value and as used cell phone, if this import system does not change I think it is not very worthwhile, Makes up for buying directly in Brazil by the trochaphone.
Very good, I am a few days already using, and no problems, it is all zero and mobile, highly recommend, I bought before August, I did not take the new rate system ..
Unfortunately I was taxed, it took almost 3 months to arrive because of the customs inspection. Very good product.
The phone is okay not my expectations
exelent phone I been using it over a week and I can say comfortably it the real deal
Very top product, it was time consuming the process, but it was only worth it, I am very satisfied so far, I recommend the purchase of this material
Product got stuck in the inspection, I paid more than 300,00 of tax, but the product and the store are good. I recommend
Super fast delivery and excellent goods! I 've already bought several phones at this shop, the true ones always great! I can recommend the shop! Anyone can order phones at this shop without a thought!Thank you dear shop!!
Customs Service was time consuming. I was taxed. But it was compensating. I thought he was weak with drums. Lasts a whole day only. The store is fast, but cuando falls in Brazil there dooiiii the delay.
I love the phone. Highly recommended