Return Policy - showict
Effective Date: 20/05/2023
Thank you for shopping with showict.com. We want to ensure your satisfaction with every purchase. This Return Policy outlines our guidelines for returning products purchased through our Platform. Please read this policy carefully before making a purchase. By using our Platform and making a purchase, you agree to the terms of this Return Policy.
1. Eligibility for Returns
a. We accept returns for products that are eligible for a return based on the criteria outlined below.
b. To be eligible for a return, the product must be in its original condition, unused, and with all original tags, labels, and packaging intact.
2. Non-Returnable Items
a. The following items are not eligible for return:
- Products that have been used, damaged, or altered.
- Products without their original packaging or with damaged packaging.
- Products marked as "non-returnable" on the product page.
3. Return Process
a. To initiate a return, please follow these steps:
- Log in to your account on our Platform.
- Navigate to your order history and select the order containing the product you wish to return.
- Follow the provided instructions to request a return.
- Provide accurate details about the reason for the return.
b. Once your return request is approved, you will receive return instructions and a return authorization number (RMA) via email.
4. Shipping and Handling for Returns
a. Buyers are responsible for the cost of shipping and handling for returns unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
5. Refund Process
a. Upon receiving the returned product and confirming its eligibility, we will process your refund within 28 business days. Refunds will be issued using the same payment method used for the original purchase.
a. We do not offer direct exchanges. If you would like to exchange a product, you may return the original product following the return process and place a new order for the desired item.
7. Damaged or Defective Products
a. If you receive a product that is damaged or defective, please contact our customer support within 2 days of receiving the product. We will assist you in resolving the issue and may offer a replacement, repair, or refund, as appropriate.
8. Changes to this Return Policy
a. We may update this Return Policy from time to time. Changes will be effective upon posting on the Platform.
9. Contact Us
a. If you have any questions or concerns about this Return Policy, please contact us at email@example.com.
By making a purchase through our Platform, you agree to comply with the terms and conditions of this Return Policy.
Last Updated: 20/05/2023