We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
Buy with confidence using the world’s most popular and secure payment methods
The product is tsyliy, pratsyu ..
Very slow too too and not fit not to play or use human at all
Perfect, everything arrived right!
Just arrived already I like it I already an Oukitel love this brand after I give one more assessment
Excellent phone, delivered in 3 weeks almost. Everything works. Loud, keeps the battery for a long time, nimble and there is no contract payment. Generally recommend
thanks.
I have not received the product, I want my refund.
Very good product is only difficult to import in Brazil our government is very thief charges taxes, it is no longer possible to import a cell phone the tax is more expensive than the device without conditions!
God shipping fast and the product arrived in good condition thank you for the good treatment
Good packing. Diyshov shvidko 22 days. No More
They never gave me my product and they refuse to refund me
Has everything Mas you need. recommended. Schooner day. P. E.
Very good phone. Nothing more to buy for Mexico. Very high customs taxes are charged. Almost of the value of the phone
Just arrived. I will test to see if it matches the described. At first very beautiful and very robust with the cover.
For now I'm enjoying it!!
For your money great phone, large capacity battery.
Phone Fire. battery charged 4 days ago, still charge 80%.
Very well I will ask for another but let it be less time
Paldies,viss ir ļoti labi.
Huge heavy male Tlf. Surprised. when received. I took it as a gift to my husband. Great, all flying, comfortable. To the store-respect and prosperity. I recommend it. The order arrived quickly, tracked all the way. Thank you!
The phone is very goodTalk to send messages, I'm happy.
thanks
Smartphone as described, arrived much faster than promised