We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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It complies with everything I need, it grabs the signal well and can be partially put in Spanish (90%). I also arrived earlier than expected. I thank the store for the phone and for the excellent customer service
Highly recommended execlent phone
one of the best stores i've ever had. Did all my requests and answered all my questions. thanks a lot to my seller friend.
Perfect
Extreme good product and great store, fast shipping to indonesia.... Thanks for your charger extention .... Excellent
Fast and nice. I took a unpacking video for the after service. Good!
Thanks to the store for its attention, guidance and follow-up, I recommend 100% the store, the package arrived in optimal condition, it took approximately 1 month to arrive at Hidalgo, the customs tax I paid was $350.00, it all comes as described in the publication, I will give more details of its operation in the coming days.
This is my first time buying something from overseas. I'm extremely impressed. Thank you.
Excellent product and excellent service cleared my doubts when commenting on them
The phone arrived in good condition, apparently brings the stock software but I had no problem installing Google services. The bad thing was that it took me a month and a half to arrive, in addition to having customs recognition and I had to pay taxes.
The shipment in Mexico is made by mail in Mexico, every Mexican knows that it is the slowest and most delayed company despite being the official company in the country... Very slow shipping but for postal reasons from Mexico, the product was perfect...
The best phone ever. It's pretty fast, no bugs, the store very attentive. Attention is the best.
They give a price, but the customs tax goes up a lot 120/dollars more .. and it took a long time to ship to my country ..
Thanks product very well received
They charged $2000 in customs taxes, which exceeds the 19% they should, and apart from the shipment by the parcel that delivers it, which is very bad since when I make the payment and it arrives at my house, when I checked my package this came with stamps violated from the box and did not bring the charger, Is the last time you made the purchase of products. Very bad experience
Thanks the item is intact still nicely wrapped
It takes 15 days to reach the destination address (West Jakarta)
Very good cell phone, very fast, original ROM so with English language, it was very easy to deal with. The store provides good customer service, reply the messages quickly. (within Chinese service hours)
It was a very slow process since it went through customs and I had to pay 1300 pesos of tax. Delivery time was 45 days.
A super phone
I get to my hands in 14 days, super fast shipping! Impressive... As described
Really snap 8 + Gen 1 cheapest and best at its price ..
The only thing that I did not like until now was the delivery, it was slow and they did not detail where the package was, but the store was always very attentive and answered a message, rather the problem was with the parcels
all is expectedly a good buy,, recommend this store,thanks
I received here in campines about 40 and 50 days after payment. I was taxed at approximately 980 reias. I am already using the device for 1 week, it is a very good device because of the processor and it has a very fast charging. For those who play a lot I recommend for the cost benefit.