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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|*Estimated Shipping Time
|10-30 Business days
|10-30 Business days
|Australia, New Zealand
|10-30 Business days
|Central & South America
|15-30 Business days
|10-20 Business days
|15-45 Business days
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought a toughness smartphone, but it is heavy anyway. I bought this again. It is very light and good ~
didn't get my product
The description says the phone is a Global ROM phone but what was delivered to me is a China ROM phone. The phone won't work with my carrier's 4G network. I'm highly disappointed with the store.
A great phone. Packed well
Did not arrive returned by Brazilian customs
Cell phone arrived perfect, my wife loved it.
Very good product, it is worth fast delivery
Great cell phone arrived fast in the country, but the delay was to release 183 fee at customs
Arrived before the deadline. On average of a month. I was taxed at the Customs House $122,00. Only in the inspection that takes longer, around 10 to 15 days.
The store did not have the color I chose, but it was super request and offered me another one. Loved, very top cell phone. It took 14 days to arrive in BSB. And I was taxed in 145.00. Value within the expected!
Product as per Description working perfectly. I recommend
Great handset, the delivery was time-consuming due to customs, but it was worth the wait!
Fast delivery fast reply very good store the phone I loved was aggravated with 260 reais but it is still worth it
The device is excellent, as the announcement came very well packed, what left me to be desired is that the version that came does not have NFC. Rest the device is excellent, great cost benefit .. I paid real 1400 and was taxed only in real 186, and I was lucky to pass customs since so returning everything.
Excellent smartphone and cost benefit Great and arrived super fast .. I recommend the tops
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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