We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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Slippers are comfortable, soft and warm. good shop.
Super soft and as described, love it! Very cozy
They are very comfortable, my mom was fascinated. Perfect to be at home. Recommended.
Deity
As described, take a size above as I did.
Very cute cute
Identical to the photo. Very soft and warm
Are a small pelin
Great
Very comfortable
Pretty similar to the pictures and description, soft and comfortable! My shoe size is 33/34 in Brazil and fits ok. Good cost benefit.
Very close to
Wonderful slippers, meaty, small-scale, at size 38 (24.5 on the insole) I took 40-41-they fit perfectly.
They are very comfortable and soft. You must ask for several sizes more than your usual number. I use 39 and my corresponding one in this slipper is 42-43
Super recommended and very beautiful were more than I expected
Great slippers. Very comfortable and warm. Very nice sole. Soft, but at the same time there is no feeling as if you were on a trampoline. I recommend to take a larger size. I wear 37, I took 38/39 and they are just right :)
Take 2 or 3 sizes above. I do 39, I took 40-41 and it's too small.
They have reached me fast. I like them very much, they are just like the photo. I'm going to enjoy them. Thanks to the store
For the insole of the foot 26.5 cm can be normally used for more than a greenhouse with a toe. for delivery more than 40 days.
Good buy. Very warm you are slippers. I liked them very much.
Pretty soon received, my wife is very happy with it, fits perfectly.
Soft, comfortable
My girlfriend says she's great.
Very nice they were slow to arrive
They are super nice and comfortable, the size is right. I recommend it